What you do after the sale is just as important as what you do before. The ultimate success of your business depends on a strong, personable relationship with your customer base to build trust. Customer trust leads to customer loyalty, which leads to customer recommendations, which means more customers!
Article by Rachel Daley from MadeFreshly will show how you can get the most out the sale you just made.
Below are the main points to consider:
- You keep in touch
- Answer all questions and respond to comments quickly!
- You show gratitude
- Offer a discount code to returning customers
- You go out of your way for them
- You know them on a deeper level
- You respect them as human beings
Read article here: http://www.ducttapemarketing.com/blog/2014/10/20/returning-customers/
Finestshops.com offers managed e-commerce for manufacturers and retailers who do not have a large IT department. Find out more at www.finestshops.com
